ChamsCity, a business unit in Chams Plc has been the pioneer at deploying innovative and lasting technological solutions in Nigeria for close to thirty years. ChamsCity places Nigeria on the World’s technology map, and has secured a listing in the Guinness Book of World Records as the largest digital mall in the world! Our solutions have been refined into a robust service package called Business process outsourcing services (BPO).
Chams BPO Solutions is driven by the vision;
“To be the preferred provider of Technology Enabled and Business Process Outsourcing services in our chosen markets in the area of CBT, Trainings and contact center services.”
“To help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results”
BPO provides cutting edge solutions to various needs required by organizations ranging from recruitment, trainings, help desks, call centers, research, Marketing campaigns etc. Needs of which maybe of distraction to companies.
Business process outsourcing (BPO) has a future which is linked to numerous dimensions of organizations passionate about gaining competitive advantage over their competitors. The rapid competitiveness in the global economy nowadays, as a result of dynamic business innovations are responsible for multinational corporate bodies, at international level, transferring some of their non-core and core business process to external providers.
BPO leverages processes that drives efficiencies in business in terms of organizational excellence, responsiveness, branding, financial, efficiency and customer relationship. The most prominent business process that is being outsourced today is Call Centers. For instance, call Centers and Help Desks of many multi-national companies globally are being outsourced to low waged, English speaking countries such as Philippines and India.
There are three main solutions being sold under Business Process outsourcing consisting of;
- Computer-based/E- testing Platform
- Trainings and Lease of space for trainings
- Call Centre/Contact Centre service